Terms & Conditions of Booking

Please Note: Payment of the booking deposit constitutes acceptance of these Terms.

The Booking Terms and Conditions of the holiday letting as agreed to by both parties are as follows and departure from same by you permits the owner or agent to refuse the key, amend the charge or immediately terminate the occupancy.

Inclusions – Halcyon Apartments representative to meet guests at the airport in Phuket and transportation to the property, check in by Guest Relations Manager including rental of the Property, daily maid service (unless otherwise indicated) utilities (unless otherwise indicated), bedlinen, towels and pool towels, welcome pack, toiletry starter pack per bathroom, information pack and all local taxes, return transportation to the airport.  Guest Relations Manager available in case of emergencies.

Exclusions – Costs in relation to Passports & Visas, meals, beverages,sightseeing & tours, tips, personal expenses such as cook, nanny and driver,  travel insurance, excess baggage charges, airfares and airport taxes, optional activities, equipment rental, car rental or transportation to and from the property, anything not included in the inclusions list.

Extra Services – CyanSiam are happy to arrange sightseeing, activities and tours, cooks, drivers and nannies.  It is recommended that extra services are booked at least 8 weeks before travel.

Rates – Booking rates quoted  are on a per night basis and are inclusive of daily maid service.  Driver and cook are additional.  The rate is determined by the Owner at their sole discretion and can vary according to the duration of the booking and of the season.

Safety – Please take the time to familiarize your party with the property and take note of escape routes in case of fire.  Every property will have hazards such as open stairs, open drops etc and as such your party should take responsibility for their safety.  Please take every precaution against theft and burglary, any valuables left at the property are left at your own risk.  The property owner is not responsible for any loss or damage.  Please take extreme care and caution when using the swimming pools, check depths and how to get out of the pool.  Non swimmers and children are your responsibility at all times.

Valuables – The apartments are fitted with an individual safety box.  Any valuables left at the apartment are left at one’s own risk.  The Apartment Owner or staff are not responsible for any loss or damage.  It is advised that valuables are locked away, and doors and windows are locked when leaving the apartment.

Arrival & Departure Times – Unless other wise agreed we request arrival at the property from 3pm and departure at 12pm. We are very flexible on this due to the flight timings for Phuket and we appreciate you may have travelled for many hours to get here.  If your arrival is delayed please notify us as soon as possible.

Linen & Towels – Bed Linen , towels and pool towels are provided and changed twice a week.

Telephones & Internet – An internet service is provided but please note in Phuket this service is erratic and we cannot be held responsible for the loss or consequences of loss of service.   We will endeavor to remedy the problem as soon as possible.

Vehicle or Motorbike Rental – We can arrange vehicle rental through a local company if required.  It is also possible to rent through such companies as Avis or Hertz who have desks at the airport.  With regard to motorbike rentals we advise against this but if you wish to do so please make sure helmets are worn at all times and be extremely careful, this is one of the most dangerous places to drive!

Infants – We provide a cot & highchair free of charge.  If you require further facilities please advise us as soon as possible.

Pets & Wildlife – Pets are not allowed in the apartment.  Please do not leave food out and keep doors and windows closed when possible.  We would appreciate it if you would not feed any stray animals that may find their way into the grounds as future guests may not find them welcome.  We cannot be held responsible for the presence of insects, reptiles or animals at the apartments.

Complaints – The Guest Relation Manager’s duty is to make its best efforts to fix in the shortest time any technical problems which may arise during the booking period.  The manager must be notified within 24 hours of the occurrence giving rise to the complaint.  If the apartment is vacated by the guest due to above and before the end of the booking period an appropriate refund will be returned to the guests at the  Management’s discretion.

Conduct & Behaviour – If a booking is not made by the guest directly but by his agent of representative, such agent or representative shall be co- responsible for the correct and appropriate behaviour of the guests staying at the apartments. Should any member of the party not behave in such a manner, we may, at our absolute discretion ask the offending guest or guests to vacate the apartments forthwith.

Insurance – It is a condition of the booking that the entire guest party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).  The Apartment Owner and Management are not responsible to anybody for any and all claims including any accidents related to the use of the apartments.  TheApartment Owner and Management shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside their control.

Liability of the Apartment Owner and Management  – The Apartment Owner and Management shall keep the apartment technically totally and permanently suitable for the residence of the number of persons stipulated in the Property specification.  Under no circumstances shall the Apartment Owner and Management  be responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted, or by reason of military action, revolution or acts of God, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodations herein or as substituted. If any accommodations and/or services are substituted, the Apartment Owner and Management will act at all times in good faith and use its best efforts to substitute with accommodations and/or services of a type comparable to or better than those originally contracted.  The Apartment Owner and Management at their sole and unfettered discretion reserves the right to refuse or discontinue service to any person(s) and/or to rescind any contract for accommodations or guest services.

Quotations – are subject to availability and are not guaranteed until receipt of the deposit, and confirmed in writing.

Booking Requests – are subject to availability and confirmation in writing.

Usage – the premises are let to you for holiday purposes ONLY and only for the period stated on the receipt. NO weddings, parties, or large gatherings are allowed without prior arrangement.  The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for unless otherwise agreed beforehand.

Payment – A holding deposit of 50% of the total rent is required to reserve a property.  The balance (residual amount) is to be paid in full 30 days prior to arrival.

Currency – All prices quoted are in US dollars.

Non Payment of Residual Amount – If after a number of approaches this amount is not paid within 30 days of arrival the booking may be cancelled and the holding deposit will not be refunded.

Cancellation – Within 45 days of the arrival date forfeits the full amount paid.

Refund of balances paid – If the residual amount is not paid by the due date OR In the event of a cancelled booking by the Client, (for the whole time or any part thereof ) the deposit and any subsequent amount is not refundable unless the property is rebooked for the entire period. We strongly recommend you take out travel insurance for sickness and theft.

Confirmed bookings – made less than 30 days prior to the arrival date must be paid in full within 48 hours following confirmation.

A security deposit – of 20,000 THB will be required.  If paid in cash on arrival, this will be returned before departure once the apartment has been checked.  If the Security Deposit is paid with the final balance it is returned within 10 days of departure provided all extra services have been paid for and there has been no damage or loss.

Breakdowns – We accept no responsibility for any inconvenience due to machinery or appliance breakdown.  The Apartment Owner and Management best endeavours to repair, replace or hire an alternative will be undertaken.

Descriptions – We have taken due care and responsibility to verify and check all information on our website, brochures or any written or verbal material supplied, as at the time of compilation, however, as this information is subject to change, we accept no responsibility for any inaccuracy or mis-description contained in the publications.

Unavailability – If the apartment becomes unavailable for any reason we reserve the right to move the Client to alternative accommodation at our discretion.  If this is not possible a full refund will be made.

Non-Transferable – bookings will not be moved to alternate properties – especially due to a ‘change of mind’.  Any movement of bookings is our discretion.

Change of Booking – acceptance of any changes are at our sole discretion and may be subject to additional charges.

Breakages – and losses to the apartment are to be reported to the Guest Relations Manager and paid for immediately.

Additional cleaning – if required will be charged to the Client at the discretion of the Guest Relations Manager.

Loss of keys or remotes – will be charged to the Client at the discretion of the Guest Relations Manager.

Pets – are not allowed on or about the premises.  Any breach of this term will result in loss of your security deposit and eviction.

Smoking – is not allowed inside the property.   Any breach of this term will result in loss of your damage deposit and eviction.

Hazardous materials – or any illegal or immoral activities are strictly prohibited.   Any breach of this term will result in loss of your security deposit and eviction.

Any misuse – of the property due to noise complaints or property abuse will be considered a breach of contract and we reserve the right to end  the rental.  Illegal activities will be dealt with by the local police.

Check in/Check out – standard check in is 3.00 pm and check out is 12.00 pm.  We prefer to be flexible on this so please advise at booking arrival and departure times.

Prior to booking – all prices are subject to change without notice.

No refund – will be given due to late/delayed arrival.

Included Services – Maid and other services are as stated in the property details and Invoice.

Extra Services – any extra services available as indicated in the property details must be paid for before departure.  Any charges not paid for will be deducted from the security deposit.  Extra services are subject to change.

CHILDREN – Parents/guardians should be aware that due to the design and/or location of the apartment there is need for constant supervision especially with regard to the swimming pools and balconies.   We can advise on apartments suitability before booking.


Disclaimer – The Apartment Owner and Management do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents, theft to or failure of machinery or equipment or industrial action.

Please Note:

We strongly advise you to take out Holiday Insurance due to the nature of these terms and conditions